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Bug #6994

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Excel download button works but Excel file does not open (504 error)

Added by Sravani Rangannapalem 9 days ago. Updated 7 days ago.

Status:
Re-Open
Priority:
Normal
Target version:
-
Start date:
01/21/2026
Due date:
01/21/2026 (8 days late)
% Done:

100%

Estimated time:
1:00 h
Spent time:
Tested Date:
01/20/2026
Raised by Tester:
Sravani

Description

Description:
Navigate to Service Vendor page.
Click on the Excel download button.

Expected Result:
The Excel file should open or download successfully.

Actual Result:
The Excel button is clickable, but the Excel file does not open and shows 504 Gateway Timeout error.


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