Bug #6476
openReceipt email not sent to customer after plan subscription
Tested Date:
01/06/2026
Raised by Tester:
Mahananda Sai
Page/ Module (POS):
Product Subscription
Description
Steps to Reproduce:
1. Go to Share Plan page
2. Select a plan
3. Subscribe to the plan
4. Complete the payment successfully
5. Check customer email inbox
Actual Result:
Customer receives only OTP-related emails.
Receipt / payment confirmation email is not received even after waiting for 20 minutes.
Expected Result:
After successful payment, customer should receive a receipt / payment confirmation email immediately.
Impact:
Customers do not receive payment proof or receipt, which may cause confusion and trust issues.
Subtasks
Related issues