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Bug #6476

open

Receipt email not sent to customer after plan subscription

Added by Sai Mahananda 23 days ago. Updated 23 days ago.

Status:
Resolved
Priority:
Normal
Assignee:
Ajit A
Target version:
-
Start date:
01/06/2026
Due date:
% Done:

100%

Estimated time:
1:00 h
Spent time:
1:00 h
Tested Date:
01/06/2026
Raised by Tester:
Mahananda Sai
Page/ Module (POS):
Product Subscription
Quote

Description

Steps to Reproduce:
1. Go to Share Plan page
2. Select a plan
3. Subscribe to the plan
4. Complete the payment successfully
5. Check customer email inbox

Actual Result:
Customer receives only OTP-related emails.
Receipt / payment confirmation email is not received even after waiting for 20 minutes.

Expected Result:
After successful payment, customer should receive a receipt / payment confirmation email immediately.

Impact:
Customers do not receive payment proof or receipt, which may cause confusion and trust issues.

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Related issues

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 #1

Updated by Sai Mahananda 23 days ago

  • Assignee changed from Divya Inapakurthi to Ajit A
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 #2

Updated by Ajit A 23 days ago

  • Status changed from New to In Progress

Work started

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 #3

Updated by Ajit A 23 days ago

  • % Done changed from 0 to 100
  • Estimated time set to 1:00 h

Completed

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 #4

Updated by Ajit A 23 days ago

  • Status changed from In Progress to Resolved
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