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Feature #11479

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Feature #11355: Cancellation process for online orders

Implement configurable cancellation policies for products and variants in the product creation and editing modules.

Added by Pavan Kumar Murala 10 days ago. Updated 7 days ago.

Status:
In Progress
Priority:
Normal
Start date:
10/12/2026
Due date:
10/15/2026 (7 days late)
% Done:

60%

Estimated time:
8:00 h
Spent time:

Description

Add an option to allow or prohibit customer cancellation.

Configure whether cancellation is allowed after delivery-partner collection.

Define the last eligible delivery stage and optional cancellation deadline.

Support partial-quantity cancellation.

Configure automatic cancellation or staff approval before handover.

Store a customer-facing cancellation policy explanation.

Allow variants to inherit product settings or override them.

Validate all policy fields on the backend.

Preserve the effective policy snapshot on each purchased order item so future product edits do not change existing orders.


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