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Feature #8367

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Feature #8327: Subscriptions Analytics & visualisation

Service Subscription Cron JOBS

Added by Divya Inapakurthi 15 days ago. Updated 15 days ago.

Status:
Resolved
Priority:
Normal
Target version:
-
Start date:
03/24/2026
Due date:
03/24/2026 (15 days late)
% Done:

100%

Estimated time:
Spent time:

Description

Product Subscription Email Communication Send remainder email if customer does not pick up product after pickup date
Product Subscription, Service Subscription Email Communication Send reminder email two days before auto-debit
Product Subscription, Service Subscription Email Communication Send Thank You email after subscription completion


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clipboard-202603241400-qr52g.png (86.3 KB) clipboard-202603241400-qr52g.png Divya Inapakurthi, 03/24/2026 08:30 AM Delete
clipboard-202603241634-ehxmc.png (65.1 KB) clipboard-202603241634-ehxmc.png Divya Inapakurthi, 03/24/2026 11:04 AM Delete
clipboard-202603241635-8lnwr.png (15.3 KB) clipboard-202603241635-8lnwr.png Divya Inapakurthi, 03/24/2026 11:05 AM Delete
clipboard-202603241637-vk4z2.png (22.6 KB) clipboard-202603241637-vk4z2.png Divya Inapakurthi, 03/24/2026 11:07 AM Delete
clipboard-202603241638-ehw7z.png (59.2 KB) clipboard-202603241638-ehw7z.png Divya Inapakurthi, 03/24/2026 11:08 AM Delete
clipboard-202603241646-fshnw.png (45.1 KB) clipboard-202603241646-fshnw.png Divya Inapakurthi, 03/24/2026 11:16 AM Delete
clipboard-202603241646-f4fuu.png (23.3 KB) clipboard-202603241646-f4fuu.png Divya Inapakurthi, 03/24/2026 11:16 AM Delete

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Updated by Divya Inapakurthi 15 days ago

Fixed wrong Service Location: N/A in subscription payment emails by improving address resolution flow (quotation-first, with fallbacks).
Implemented customPlanEndDate auto-cancel cron for both service and product subscriptions.
Updated that auto-cancel “tomorrow” window.
Added pickup reminder email automation for product subscriptions when item is not picked after pickup date.
Added 2-day pre auto-debit reminder email automation for both product and service subscriptions.
Kept completion/thank-you email flow for both product and service subscriptions and updated completion subject line to explicit “Thank You”.
Added dedupe controls to avoid reminder spam:
pickup reminders use lastPickupReminderAt
auto-debit reminders use key-based dedupe (metadata for product, history marker for service)
Fixed webhook completion classification bug where admin manual cancel was incorrectly sending completion email.
Patched both service and product cancellation handlers to avoid false Completed classification on manual cancel.

Actions #3

Updated by Divya Inapakurthi 15 days ago

  • Status changed from New to In Progress
Actions #7

Updated by Divya Inapakurthi 15 days ago

  • Status changed from In Progress to Resolved
  • % Done changed from 0 to 100
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