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Bug #7050

open

Service Subscription payment fails on Stripe submit (Customer & Admin flows)

Added by Sai Mahananda 8 days ago. Updated 6 days ago.

Status:
Re-Open
Priority:
Normal
Assignee:
Teja Sriram Sangani
Target version:
-
Start date:
01/21/2026
Due date:
% Done:

100%

Estimated time:
4:00 h
Spent time:
3:18 h
Tested Date:
01/21/2026
Raised by Tester:
Mahananda Sai
Page/ Module (POS):
Subscriptions – service Plans
Quote

Description

Steps to Reproduce:
1. Create a Service Subscription.
2. Generate payment link and send to customer via email.
OR
Open the invoice page and attempt payment as Admin.
3. Click the payment link and proceed to Stripe checkout.
4. Enter valid payment details and click Submit.

Actual Result:
Payment fails after clicking Submit on Stripe.
An error is displayed and the transaction does not complete,
in both Customer payment flow (via email) and Admin payment flow (via invoice page).

Expected Result:
Payment should be processed successfully via Stripe,
and the system should redirect to a success/confirmation page
for both Customer and Admin payment flows.

Impact:
Service Subscription payments cannot be completed,
blocking customer subscriptions and revenue collection.

Files

Edit attached files
clipboard-202601211407-lhhqe.png (276 KB) clipboard-202601211407-lhhqe.png Sai Mahananda, 01/21/2026 08:34 AM Delete
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