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Feature #11526

open

Support ticker functional flow for e-commerce customers to solve the issues from admin service manager role users as well as show to admin

Added by Yalavarthi Thriveni 8 days ago.

Status:
New
Priority:
High
Assignee:
Ravi Shankar Palle
Target version:
sprint (10/12/2026 - 10/31/2026)
Start date:
10/14/2026
Due date:
10/16/2026 (5 days late)
% Done:

0%

Estimated time:
Quote

Description

1.E - commerce customers raise tickets system automatically identifies service manager role users to assign the ticker who is free or apply alogorithm
2. Notify admin about this
3. There is a possiblity to reassign to any of the other same service manager log with proper comments & all
4. Noted estimated ETA of that issues and once complete that issues update the ticket & send email to customer / sms to customer & admin as well as
check with real time functional flow & update this task with proper document & check the attached document
To complete this flow by friday evng with all test cases

Files

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support_ticket.pdf (716 KB) support_ticket.pdf Yalavarthi Thriveni, 10/14/2026 10:46 AM Delete
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