Bug #11468
openissue at the time of cancellation process
100%
Description
Currently, when a product with 3 quantities is ordered and 1 quantity is cancelled, all 3 quantities are getting cancelled. Users should be able to cancel only the selected quantity and keep the remaining 2 quantities.
Subtasks
Related issues
Updated by Pavan Kumar Murala about 20 hours ago
- Due date set to 10/21/2026
- Status changed from New to In Progress
- Target version deleted (
sprint (10/12/2026 - 10/31/2026)) - Start date changed from 10/09/2026 to 10/21/2026
Updated by Pavan Kumar Murala about 12 hours ago
- Target version set to sprint (10/12/2026 - 10/31/2026)
- % Done changed from 0 to 100
- Estimated time changed from 4:00 h to 8:00 h
Partial quantity cancel: a customer can cancel part of the quantity of an order line.
Approval and normal cancellation: when a customer selects both a "cancel now" item and a "needs approval" item, they should not all go to staff approval together. This should be handled per item, at the cancel step in order details.
Cancel items UI: improve how the cancel items screen looks on the e-commerce order details page.
Requests and tracking:
Show the cancellation requests below the cancelled items list.
Show tracking details there.
Show whether it is refunded or not.
Quantity and stock:
Treat the cancelled quantity and the normal quantity of the same product as two separate lines. Example: cancel 1 and keep 1.
Refund only the cancelled quantity.
Add that quantity back to the product's stock.
Order list page:
When a product is cancelled, grey out its whole row.
Show "Cancellation pending" as a status.
Change "Refunded" to "Refunds".
Cancellations tab: when a separate product is cancelled and a request is made, move that request into the Cancellation tab.