APPFORSOLAR

Private

Project *AFC APPFORSOLARArrow LogisticsArtificial Intillegence  » Algo Trade Automation  » Algo Trade Manual  » Bulk mail Automation with web interface  » Bulk Mail Service For Bench Sales  » Code Generation Tool  » Cold Emailing Automation (AI-Driven)  » Invoice Inventory Automation  » invoice to inventory for evergreen  » Test Automation  » What's app Bulk messaging with AI agents  » Zelle Payment for evergreenAsk RideCharan Technologies _ DevelopmentEver green Farms USA (static website)Evergreen farms (pos)Evergreen React ApplicationFinwareHackthonLucky BraidsMy Produce StandNexPumpNexZen Printer AgentNoxa_JewelleryOffice Requirments  » Daily Tasks For Madhu  » Employees requirements  » Recruitment senior mern stack developer  » Red MIne Speed  » Senior Mern Stack DeveloperOPT - (USA) UpdatesQA TestersRare FruitsRegal SolarRegal Solar DMRegal Solar Energy_ ReactReliance Home Builders_ reactRemit2AnyRestaurant POSRSVPRushi GardensRV_ EngraverSoloar AppSri Farms _ DMSri_FarmsSuthra QNova LabsTech FourceTechnical RequirementsTechy_DevelopmentTechy_POS Travel Mate

Tracker *Bug Feature Support

Subject *

Description Edit 1. Implemented a real-time bidirectional chat system inside support tickets using Socket.IO. Customers and agents can exchange messages instantly without page refresh, with full support for file attachments (images/documents) within the chat window. 2. Built a live session queue management system — when a customer initiates a live chat, their ticket enters a waiting queue. The system tracks queue position, assigns an available agent automatically (prioritizing SiteWorker/SiteManager from the project assigned team), and transitions the session through states: waiting → connected → ended. 3. Added complete session history and transcript storage on each ticket. Every live session records the agent involved, message count, start/end timestamps, who ended the session (customer or agent), and a full message transcript — ensuring a permanent audit trail even after the chat ends. 4. Integrated bidirectional push notifications (FCM) so both the customer (mobile) and the agent (browser) receive real-time alerts — when a new ticket is raised, when an agent joins, when a message is sent, and when a session ends. Notifications are also emitted via Socket.IO for instant in-app delivery.