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Tracker *Bug Feature Support Testing
Subject *
Description Edit Environment: Production Module: Sales Page → Sale Details → Download PDF Customer Example: RAM VADRANAM (tested record) *Steps to Reproduce:* Login in production environment. Navigate to Sales Page. Open Sale Details for any invoice. Click Download → Download PDF. Verify the following in the downloaded PDF: Discount display Customer email field Email column headings / labels (when no email is saved) *Actual Result:* Discount value is showing with negative (−) symbol ❌ (ex: −50 or −10.5%) Minus/negative symbol is displayed in PDF though discount is valid, leading to confusion ❌ Customer email field does not show "N/A" when no email exists ❌ When customer email is missing, the PDF: does not display fallback text (N/A) does not show email title/heading properly Headings disappear OR blank value is shown ❌ Verified for customer: RAM VADRANAM, PDF shows all above errors ❌ *Expected Result:* Discount should display without negative/minus symbol ✅ (Examples: 50, 10.5%, ₹200 – without "−") If customer email is not stored, email field must show: Label/Heading: "Email" must always be visible Value: N/A ✅ Fallback display should work for all customers with no email data. Requested Fix (Immediate in Production) Remove negative (−) or minus symbol from discount field in PDF. Ensure Email heading/title should never disappear. Display N/A as value when customer email is missing. !clipboard-202512041657-g7vtc.png!
Status New
Priority *Low Normal High Immediate
Assignee Ajit AChandra SekharDivya Inapakurthighazala shamimJohn PatchalaKalyan RavulaKarthik PalakondaMadhu BabuMani KantaPavan Kumar MuralaRamu KodaliRavi Shankar PalleRavindra AtthotaRubanraj cSai MahanandaSai Priyatham SadineniSai Teja PopuriSravani RangannapalemTeja Sriram SanganiThirupathirao Uppuvinay palakondaYalavarthi Thriveni
Target version Sprint3 Backlog
Parent task
Start date
Due date
Estimated time Hours
% Done0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 % 90 % 100 %
Tested Date *
Raised by Tester Mahananda Sai Manikanta Sravani Phanindra
Page/ Module (POS) *--- Please select ---E2E Dashboard POS Customers Requests Quotes Invoices Jobs Users Partners Labor Field Staff Events Warehouse Featured Items Help Guide Services – Categories Services – Services Products – Categories Products – Sub Categories Products – Products Assets – Categories Assets – Assets Assets – Usage Sales Sales Return Purchases – Vendors purchases - vendor invoices Admin – View Orders Admin – Offers Admin – PreOrders Admin – Coupons Admin - Delivery Configuration Maintenance – Products Maintenance – Assets Subscriptions – service Plans Subscriptions – Subscribers Subscriptions – Buy Plan Subscriptions – Share Plans Login Product Subscription E commerce Product Qoutations post job flow Expenses